What is a freight claim?

A Freight claim is a legal demand by a shipper or consignee to a carrier for financial reimbursement for a loss or damage of a shipment. Freight claims are also known as shipping claims, cargo claims, transportation claims, or loss and damage claims.

When and where should I file a freight claim?

Claims should be filed promptly once loss or damage is discovered. The time limit for filing a loss or damage claim is nine months from the date of delivery, or in the event of a nondelivery, within nine months after a reasonable time for delivery has elapsed.

Claims can be sent to R2 Logistics via fax (904)394-4692, email – claims@r2logisticsteam.com, or mailed to:

R2 Logistics, Inc
ATTN: Claims Department
10739 Deerwood Park Blvd, Suite 103
Jacksonville, FL 32256

A claimant may be:

Shipper, consignee, owner of goods. The name, complete address, phone number, and email address should be clearly indicated on the claim form.

Concealed Loss or Damage on an LTL Shipment

The NMFTA governs that concealed loss or damage, that was not noted at the time of delivery, be reported within five (5) calendar days from the date of delivery. All merchandise should be kept in the original packaging, in the same condition as when the loss was first discovered.

Required Documents:

  1. Bill of Lading/or delivery receipt
  2. Paid Freight Bill
  3. R2 Logistics Claim Form (Click Here to Open)
  4. Original Shipper’s Invoice
  5. Credit Memo (if applicable)
  6. Repair Invoice (when applicable), please include the following breakdowns on repair invoices:
    • Labor rate
    • Materials
    • Hours worked

Disposition of damaged freight

All damaged items, including the packaging the items were shipped in, should be retained until the claim reaches resolution.